Terms and Conditions a9ply – Malaysia Platform Usage Guidelines

Welcome to a9ply. This Terms and Conditions document ("Terms") is a binding agreement between you ("Member" or "User") and a9ply ("Platform", "We"). By registering an account, making a deposit, or using any part of the a9ply platform, you agree to be fully bound by these Terms.

Please read these Terms carefully before using the platform. If you do not agree with any part of these Terms, you are not permitted to use a9ply services. Continued use of the platform following any amendment to the Terms is considered acceptance of the amended terms.

A9ply reserves the right to update, modify, or replace any part of these Terms at any time by providing reasonable notice to members via the platform or their registered email.

To register and use a9ply services, you must meet the following eligibility requirements:

• Be at least 18 years at the time of registration.
• Not located in a region or country that prohibits the use of online gambling platforms.
• Have full legal capacity to enter into a binding agreement.
• Never previously banned or suspended from using the a9ply platform.
• Not registering on behalf of another person or using a false identity.

A9ply reserves the right to request proof of age and identity at any time. Failure to provide the requested documents within the specified period may result in account suspension until verification is complete.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full legal name, identification card number, date of birth, phone number, and an active email address. Incorrect or misleading information may result in account closure and fund seizure.

One Account Per Individual

Each individual is only permitted to hold one active a9ply account at a time. This includes accounts registered using the same name, phone number, email, IP address, or device. Holding multiple accounts is a serious violation that may result in the closure of all related accounts and the seizure of all balances and wins.

Account Security

You are solely responsible for keeping your password and account login details confidential. a9ply will never ask for your password through any channel. If you suspect your account has been accessed without authorisation, please contact a9ply customer support immediately.

KYC Verification

All members are required to complete the Know Your Customer (KYC) process before making their first withdrawal. Required documents include a valid copy of your identification card or passport and proof of current address. The KYC process is typically completed within 24 working hours.

A9ply accepts deposits via a variety of payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers. The minimum deposit is RM10 and all deposits are credited to your account automatically.

Withdrawal Requirements

• The minimum withdrawal amount is RM30 per transaction.
• The withdrawal method must match the deposit method used.
• Full KYC verification is mandatory before any withdrawal is processed.
• Withdrawals are processed within 5 minutes for members who have completed KYC.
• A9ply reserves the right to request additional verification for withdrawals that exceed certain limits.

Withdrawal Limits

Daily withdrawal limits vary by VIP membership tier. Standard members have a daily withdrawal limit of RM10,000, while VIP Diamond members have no daily limit. For more details on VIP limits, please visit the VIP Program our Privacy Policy.

A9ply offers a variety of bonuses and promotions to members from time to time. Each bonus is subject to specific terms stated in the relevant promotion. The general terms applicable to all a9ply bonuses are as follows:

• Each bonus has a rollover requirement (wagering requirement) that must be met before wins can be withdrawn.
• Bonuses may only be claimed once unless otherwise stated in the promotion terms.
• A9ply reserves the right to cancel bonuses if there is evidence of abuse or fraud.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Some games may not count toward fulfilling certain bonus rollover requirements.

All games on a9ply are conducted according to the rules set for each game type. Game results are final and cannot be disputed unless there is clear evidence of a system failure. In the event of a proven technical failure, a9ply reserves the right to void the round in question and return the original bet to the player.

Sports Wagering

Sports betting odds on a9ply may change up until the moment a match begins. Confirmed bets cannot be cancelled unless there is a recognised reason such as match rescheduling or official event cancellation.

Live Casino

Live casino games are operated by real dealers in real time. Round results are final once the dealer announces the outcome. Technical issues causing a disconnection during an active round will be resolved based on the system records captured at the time.

A9ply uses a sophisticated fraud detection system to monitor any suspicious activity. The following actions are considered serious violations of these Terms:

• Use of automated software, bots, or scripts to play or claim bonuses.
• Colluding with other players to manipulate game outcomes (collusion).
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Making a deposit using a payment method that does not belong to you.
• Money laundering activities conducted through the a9ply platform.

Any suspected fraudulent activity will result in immediate account suspension while an investigation is conducted. If fraud is proven, a9ply reserves the right to close the account, seize all funds, and report the case to the relevant authorities.

You may close your a9ply account at any time by contacting our customer support. Account closure requests are processed within 3 business days. Any valid balance in your account will be returned upon completion of the final verification process.

A9ply reserves the right to suspend or close an account without prior notice under the following circumstances:

• Violation of any terms set out in this document.
• Suspected fraudulent or money laundering activity.
• Failure to provide the required KYC documents within the stipulated period.
• Submit a self-exclusion program request on your own.

A9ply provides the platform on an "as is" basis and makes no express or implied warranties regarding the continuous availability, accuracy, or suitability of the platform for any particular purpose. a9ply's liability to any member shall not exceed the amount of active deposits held in the relevant account at the time the claim is made.

A9ply is not liable for any indirect, incidental, or consequential losses including loss of profits, loss of opportunity, or reputational damage arising from the use of the platform. This includes but is not limited to service interruptions, technical failures, or inaccurate information.

The collection, use, and protection of your personal data by a9ply is governed by our separate Privacy Policy. By using the a9ply platform, you agree to the collection and use of your data as described in that Privacy Policy.

A9ply protects all member personal data with 256-bit SSL encryption and will not sell, rent, or disclose your personal information to third parties except as required by law or for identity verification and fraud prevention purposes. For more information, please read a9ply Privacy Policy.

A9ply is committed to responsible gaming. We provide a range of tools to help members manage their gaming activity, including:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on the amount you are willing to lose within a given period.
• Time Limit: Limit the amount of time spent playing per session or per day.
• Self-Break: Temporarily suspend access to your account for 24 hours up to 6 months.
• Self-Exclusion: Permanently close your account if needed.

If you need assistance or more information on responsible gaming, please visit the a9ply Responsible Gaming.

A9ply reserves the right to amend, update, or replace these Terms at any time. Any material amendments will be communicated to members via an in-platform notice or email at least 7 days before the amendment takes effect, except in cases where immediate changes are required for security or legal reasons.

These Terms are governed by the laws applicable to the operation of the a9ply platform. Any disputes arising from or relating to these Terms will first be resolved through negotiation. If negotiation fails, the dispute will be referred to binding arbitration in accordance with the established rules.