Your privacy is our priority. This document transparently explains how a9ply collects, uses, stores, and protects your personal data in accordance with Malaysian law.
Data protection is more than a legal obligation for us — it is part of the trust you place in a9ply every time you use our platform.
All data transmitted between your device and a9ply's servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
Your personal data is stored on servers protected by multi-layered firewalls with strict access controls. Only authorised personnel are permitted to access it.
A9ply has never and will never sell, rent, or transfer your personal data to third parties for marketing purposes without your consent.
The a9ply Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data owner are respected.
You may review, update, or request deletion of your personal data at any time through your account settings or by contacting our privacy team.
In the event of any security incident involving your data, a9ply will notify you within 72 hours in accordance with our incident response procedure.
This Privacy Policy ("Policy") describes how a9ply ("we", "Platform") collects, uses, stores, discloses, and protects the personal information you provide when using the a9ply platform and services.
This document applies to all users who access the a9ply website, iOS and Android mobile apps, and any related services we offer. By registering an account or using a9ply services, you agree to the collection and use of your information as described in this Policy.
If you do not agree with any part of this Privacy Policy, please discontinue use of the a9ply platform. Continued use constitutes acceptance of this Policy.
A9ply complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. We are committed to handling your data in a transparent, secure, and responsible manner.
A9ply only collects data that is strictly necessary to provide our services, process transactions, and ensure platform security. The following is the information we collect:
| Data Category | Information Type | Purpose of Collection |
|---|---|---|
| Identity | Full name, IC/passport number, date of birth | KYC verification, fraud prevention |
| Contact | Email, phone number | Account communications, security notifications |
| Finance | Bank details, transaction history | Payment processing, withdrawal verification |
| Technical | IP address, device type, browser | Account security, fraud detection |
| Usage | Game history, activity logs | Service improvement, responsible gaming |
A9ply does not collect unrelated sensitive data such as medical information, political views, or religious beliefs. We also do not collect data through means not described in this Policy.
Collected data is used solely for the following purposes and will not be used for any other purpose without your consent:
You may opt out of receiving promotional emails at any time via the communication preferences in your account settings. Opting out of promotional communications does not affect your access to a9ply services.
A9ply does not sell or transfer your personal data to third parties for their own marketing purposes. We only share your data in the following limited circumstances:
A9ply works with carefully selected third-party service providers to help us operate the platform — including payment gateway providers, cloud services, and fraud prevention systems. All providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
A9ply may be required to disclose your data to government authorities or law enforcement bodies when mandated by Malaysian law or a valid court order. We will notify you of any such disclosure where permitted to do so by law.
In the event of a merger, acquisition, or sale of a9ply assets, user data may be transferred to the new entity. You will be notified before your data becomes subject to a different privacy policy.
A9ply uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the a9ply platform.
A9ply invests seriously in security infrastructure to ensure your data is always protected. The following are the technical and organisational measures we have implemented:
While we take reasonable steps to protect your data, no system can guarantee 100% security. We encourage you to do your part by using a strong password and enabling two-factor authentication on your account.
A9ply retains your personal data only for as long as it is needed for the purposes stated in this Policy, or as required by law. Retention periods vary by data type:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
Under Malaysia's PDPA and the a9ply Privacy Policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you.
You may request correction of inaccurate or incomplete data.
You may request deletion of your data under certain circumstances as permitted by law.
You may request that we restrict the processing of your data under certain circumstances.
You may request your data in a machine-readable format for transfer.
You may object to the processing of your data for direct marketing purposes.
To exercise any of the rights above, contact the a9ply privacy team via live chat or email at the address listed in our contact us section. We will process your request within 30 business days.
A9ply takes the protection of children's privacy very seriously. Our platform is not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors.
Should we discover that personal data of an underage child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe your child's data may have been collected by a9ply, please contact us immediately.
A9ply reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements in how we handle data.
You will be notified of any material amendments via a prominent notice on the a9ply platform or by email to your registered address at least 14 days before the changes take effect. The "Last Updated" date at the top of this document will be updated whenever changes are made.
Your continued use of the a9ply platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact the a9ply privacy team through the following methods:
We are committed to responding to all privacy-related inquiries within 3 business days. For formal complaints under the PDPA, we will provide a written response within 30 business days.
Your satisfaction and trust are a9ply's top priority. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) in accordance with the prescribed procedures.
Your data belongs to you. a9ply uses bank-grade encryption and complies with Malaysia's PDPA to ensure your privacy is always protected. Register with confidence today.
* Gaming involves financial risk. Please play responsibly. For users aged 18 and above only.